Frequently Asked Questions

What is PoNS Treatment™?

Thousands of Canadians live with persistent symptoms resulting from a mild-to-moderate traumatic brain injury (mmTBI). These symptoms have a significant impact on their quality of life, ability to do their job and on the lives of their family and loved ones.

The PoNS Treatment™ was shown in a 26-week (14 weeks of PoNS treatment followed by 12 weeks of no treatment) long term clinical trial to restore balance to the normal range for a majority of study participants. For most participants, this balance improvement persisted during a predefined 12-week follow-up period after discontinuation of treatment, suggesting retention of the treatment effect.

Highlights of the PoNS Treatment Program are:

Intensive. This 14-week treatment Program features one-on-one 90-minute physical therapy sessions with a certified PoNS™ Trainer.

Evidence-based. The Program is driven by published science and research with data demonstrating powerful outcomes.

Comprehensive. The Heuro Assessment System documents and quantifies progress using 15 measures spanning the cognitive, physical and functional domains.

Exclusive. The Program is the first of its kind in the world and is available only with proper training and certification and only in Canada.

Accessible. Our Client Access Program provides financing options to improve the affordability of the program cost. We are continually improving access by working with government, public and private insurers and employer’s insurance programs to make the program the standard of care.

How do I get started with the PoNS Treatment™ Program?

Step 1

Contact a Heuro Treatment Clinic near you and set up a 15-minute consultation.

Find a clinic here

Step 2

Visit the clinic to complete a 1-hour consultation.

Step 3

Start treatment!

What makes Heuro Programs different?

Heuro’s unique programs use cutting-edge devices and treatments to help maximize your potential. They are designed to be transformative, and each client has a personalized care team to ensure the treatment is as successful as possible. All care decisions are evidence-based (backed by science and research), and individualized support is offered to clients throughout the program.

How much does the PoNS Treatment Program cost?

Contact a clinic to explore treatment options and cost. Treatment is personalized to each individual. 

Who is the PoNS Treatment Program right for?

The PoNS Treatment Program is right for people who are experiencing chronic balance deficits from past mild- to-moderate traumatic brain injuries (mmTBIs) and can perform physical therapy.

How long is PoNS Treatment?

PoNS Treatment is a 14-week program that takes place in person at a Heuro clinic location.

For the first 2 weeks of the program, clients will have daily appointments in the clinic. The following 12 weeks require one clinic visit a week as well as additional in-clinic assessment appointments. Other parts of the program can be completed at home.

Heuro is continually evaluating and improving the PoNS Treatment Program and treatments. The initial deployment of the PoNS Treatment is 14-weeks long. Heuro will continue to work with scientific experts to evaluate different modalities as this Program is implemented across Canada.

Are there any PoNS™ device contraindications or precautions?

The PoNS™ device delivers electrical stimulation directly to the surface of the tongue. Precautions for use are similar to those for transcutaneous electrical nerve stimulation (TENS). Electrical stimulation SHOULD NOT be used: if there is an active or suspected malignant tumor, in areas of recent bleeding or open wounds, or in areas that lack normal sensation. PoNS™ has not been tested on, and thus should not be used by, individuals under the age of 18 or who are pregnant. PoNS™ should not be used in patients sensitive to nickel, gold, or copper.

Use with caution

Electrical stimulation should only be used after seeking professional medical advice, and with caution in patients with any of the following:


  • Implanted electronic devices, including: cardiac pacemakers, cardioverter defibrillators, deep brain stimulators, vagal nerve stimulators, sacral nerve stimulators, and cochlear implants
  • Metal in the mouth (e.g. piercings, braces, retainers, or other orthodontic appliance)
  • Seizure disorders
  • Epilepsy

Is financing available?

Yes, financing is available to improve the affordability of the program cost. Work with your chosen Heuro Clinic to explore financing options.


What is neuroplasticity?

In essence, neuroplasticity is the brain’s incredible ability to change. Over an individual’s lifetime, their brain will constantly be reorganizing itself to form new neural connections in response to their changing needs. Heuro Programs use approaches to leverage this important healing process.

Injury or disease can disrupt the connections in your brain, causing damage that requires treatment. By supporting the brain’s ability to rebuild connections through Heuro Programs, it is possible for a brain to compensate for the damage caused by injury or disease. While this process typically happens over a long period of time, it may be accelerated by neuromodulation techniques that utilize non-invasive brain stimulation, such as the PoNS Treatment.

Find a Heuro Treatment Clinic near you

Heuro Canada is in the process of establishing a nationwide system of clinics featuring the PoNS Treatment. Contact the nearest Heuro Treatment Clinic to set up a 15-minute consultation. Find a clinic here.

Clinics currently accepting clients

Montreal, QC
Neurotherapy Montreal

Surrey, BC
Surrey Neuroplasticity Clinic

Markham, ON (GTA)

Calgary, AB
Synaptic Health

Ottawa, ON
Apollo Physical Therapy Centre – Apollo South